1. Requests and confirmation
A booking request is not a booking. We reply to confirm whether your date, start time and package are available. Your booking is confirmed only when we confirm it with you and the deposit is paid. We never take card details through this form.
2. The deposit
The deposit is half the space fee for your package and day. When we confirm your date, we send you a secure payment link for it. Your date is held once the deposit is paid. If it is not paid within 3 days of the link, we may release the date.
The deposit is applied to your final bill. It holds Everburn Woods for your group, and for Drift and Dream the Great Hashy Wilds too, for the hours booked.
3. Paying on the night
At the end of your booking we settle the rest of the bill:
- the rest of the space fee;
- what your group orders from our event food menu, plus mocktails and drinks;
- any shortfall on the food spend minimum, billed as an unmet food and beverage minimum;
- the 22% gratuity, all of which goes to your event team, and the 4% surcharge, both on the space fee and on food and drink;
- add-ons and any extra time;
- tax.
Cannabis is never on this bill. Every guest buys their own at our counter, at the price anyone pays, and it never counts toward the food spend minimum.
4. Final headcount and food
Give us your final headcount, and your food choices from the event menu if you are ordering ahead, 7 days before your date. Your package's guest limit still applies: up to 15 guests for Wake, up to 30 for Drift and Dream.
5. Changing your date
You may move your booking once, at no charge, if you ask 14 or more days before your date and the new date is within six months. Your deposit moves with you. A later change, or a second change, is treated as a cancellation of the first date and a new booking.
6. Cancelling
Tell us in writing; email is fine. We go by the date we receive it.
- 30 or more days before your date: we refund the whole deposit.
- 8 to 29 days before: we refund half the deposit, or all of it if we rebook your date.
- 7 days or less, or a no-show: we keep the deposit. If we rebook your date, we refund it, less any costs we already paid for your booking, such as custom signage or special-order food, with receipts.
We never charge the unspent food spend minimum when a booking is cancelled.
7. If we cancel
If we have to cancel your booking for any reason on our side, including a closure, an order from the City of National City or the Department of Cannabis Control, or a problem with our license, we refund everything you paid, or move your booking to a new date if you prefer.
8. Arriving late, leaving early
Your booking runs for the hours you booked. Arriving late does not extend it, and leaving early does not reduce the bill. Time past your booking, within our hours, is billed at the extra-hour rate. Every booking ends by 10pm, when cannabis sales close.
9. House rules
Every guest must be 21 or older with a valid ID and must sign our guest agreement at check-in. If a guest breaks the house rules, such as outside cannabis, smoking, alcohol, or anything staff ask you to stop, we may ask that guest to leave. If we have to end a booking because of the group's conduct, we do not refund the deposit or the space fee.
10. Damage
You are responsible for damage to the room, its decor or our devices caused by your group, beyond normal wear. We add the cost of repair or replacement to your final bill, or invoice you for it afterward, with photos and receipts.
11. Refunds
Refunds go back to the card or account you paid with, within 10 business days of your cancellation or our decision.